Community Manager- Bilingual French/ English or German/ English
To all Gamers and Player Fans: Here is an opportunity to earn from home providing community management for a global pioneer in gaming and entertainment. This industry leader is world-renowned - with gaming studios across the globe - for its premier gaming subscription service and catalog of award-winning titles.
If you’re bilingual and love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.
What you need
• Proficiency in reading, writing, and speaking English and German or French is essential.
• Hardwired ethernet connection
• Minimum 12 GB RAM on desktop computer
• High-functioning community expertise specialised in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
• High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.
What it takes to succeed:
You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must.
Skills necessary:
- Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, following the content calendar.
- Analyze social channel data and prepare reports on community health.
- Publish and potentially create content on brand website (news)
- Create compelling marketing communications to acquire, engage, and excite game fans.
- Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
- Communicate regularly with Customer Support and Moderators.
- Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
- Identify and engage with-high value customers, rewarding valuable players for spending time in the game/community.
- Assist in Influencer programs, contests, and other community engagement programs.
- Work with Community Developer and Marketing team to develop, update, and execute community engagement calendar.
- Support product marketing to execute cross-promotions across games and channels.
- Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
- Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
- Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
- Content Moderation if volume spikes demand it.
- Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
- Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.
- **Revenue range represents a combination of base rate and potential incentives that could include but are not limited to performance and urgent service incentives, but does not deduct platform fee. All rates are paid to the Service Partner; agent rates are negotiated by and between the Service Partner and agent, not Arise.
***Range reflects revenue paid to the middle 50% of Service Partners.
This is not an offer of employment. It is a potential business-to-business relationship with Arise.
All programs are subject to availability.
