Remote, United Kingdom
Permanent | Full Time
A leader in creating deep and engaging experiences on PC and mobile, Jagex was founded in 2001 and is today one of the UK's biggest and most respected video game developers and publishers.
Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 260million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are living games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds.
Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focussed development ethos empowers players to have a real say in how each game is shaped.
Jagex is expanding and extending its portfolio with fresh franchise titles, new IP and, in 2018 launched Jagex Partners, delivering third-party publishing and operational services exclusively for the living games of the future.
Jagex employs more than 400 people at its Cambridge headquarters and is on the hunt for talented people to work across the business to help the company to achieve yet another year of record growth and player satisfaction.
As Senior IT Technician, you will take ownership of both simple and complicated IT issues and requests from across the company. Your goal is not only to resolve these issues directly, but also to enable other IT Technicians to resolve similarly complicated issues and requests effectively; by driving the definition, improvement and adoption of all IT support and troubleshooting procedures.
You will drive employee efficiency by providing a first-class IT support service via phone, e-mail, chat, IM, remote control or in person, as well as by managing customers' queries in an effective and professional manner.
You will have a good understanding of all the different services that IT offers and will use that understanding to make sure that complex issues or requests are escalated to the appropriate IT support team.
Main Duties & Responsibilities:
Keep Calm and waka waka...