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Player Support Specialist with native level of Portuguese











Permanent | Full Time


Player Support Specialist with native level of Portuguese
We are looking for experienced and motivated support specialists to provide personalized assistance to our valuable players. You will build relationships with our players and through these you will work to retain as many of them actively engaged.

Your role within our Kingdom

You will effectively assist customers via different modes of contacts inbound and outbound

You enjoy preserve high levels of productivity and quality standards following set guidelines

To adhere to standard operating practices and follow compliance guidelines

You are an authority in process improvement throughout the whole engagement process

You will keep yourself up to date and consistent in terms of process knowledge

You will collect feedback/suggestions from players and report/escalate frequently to your line manager

Make outbound calls in various scenarios and for various reasons

You have a real passion for social and new media and an innate curiosity

Skills to create thrills

Knowledge of Portuguese and English language to a business or professional level

Customer focus

Outbound calling sales/telemarketing experience

Demonstrate passion for customer service

Excellent communication and interpersonal skills

Average speed of 65 to 80 typed words per minute

Tasty bonus skills:

Knowledge of a third language to a business or professional level

Forum monitoring experience

Community management experience

VIP/Account management experience

Making games is fun.

Especially when you do it with people who share the same idea of what makes a good workplace, great. We craft games for everyone, no matter where they are or who they are, and we employ all kinds of people from all types of backgrounds to bring them to life. We believe we simply can't expect diversity in our players and new ideas in our games without first nurturing it in our people. A great saga needs all sort of heroes, wouldn't you agree? That's why we provide equal opportunities and hire all sorts of talent.

Want to join our Kingdom?Application needs to be in English.Apply now!

Keep Calm and waka waka...