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Player Support Agent




Warsaw, Poland


Games and Level Design,IT & Customer Support




Not Selected

Permanent | Full Time


At Testronic we hire people from all over the world to assure the best quality of video games. Our Localization Game Testers make sure that the game is free of any linguistic mistakes (capitalization, punctuation, spelling etc.). We work with 27 languages from almost every continent (except Antarctica), so there is a great chance that we currently test your native language or will do so soon.

If you are a linguistic freak and passionate about games, let us check if there is a position on a project for you as:

Player Support Agent

Location: Warsaw, Ursynow


  • Temporary job based on casual contract or full-time job based on permanent contract
  • Comfortable working conditions in Testronic Warsaw office at Poleczki 21A (Ursynów)
  • The ability to use your knowledge of a foreign language daily at work
  • The ability to gain experience in multi-lingual and multi-channel global support
  • Training and development to help you achieve your potential



  • Handle customer complaints via offline channels (i.e. chat, email)
  • Provide appropriate solutions and alternatives, follow up to ensure resolution
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the correct methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
  • Take the extra mile to engage customers



  • Native or fluent English (an additional language would be an asset)
  • The ability to multi-task while also prioritizing and managing time effectively
  • Customer oriented with the ability to adapt, and respond, to different types of characters
  • Excellent communication and presentation skills
  • Passion for video games
  • Basic IT and MS Excel skills



Do you want to take the challenge and start your career in the most dynamic industry of entertainment?

Join us!


Please read the conditions of use before submitting your details:
By submitting this application you consent to the processing of your personal data by Testronic Laboratories (Poleczki 21A, Warsaw 02-822) for the purposes of assessing your application for current or future suitable roles.

Your information may be retained for up to 24 months. By submitting this form, you confirm that you have read and understood the conditions of use and consent, for the information provided. You may withdraw your consent at any time.

For more information please read our full privacy policy, please visit

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