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Mobile Game Master

562/1521/135622

Negotiable

Amsterdam, Netherlands

Netherlands

IT & Customer Support

ASAP

04/05/2020

03/07/2020

Not Selected

Temporary | Full Time

No

Description

A Game Master’s primary role is to help customers in our online games. They offer assistance and guidance to users in-game, through email, via SNS, etc. Game Masters will act as an organizer, arbitrator, and official in situations regarding the game and its users. Game Masters also monitor the game’s live-service, participate in in-game events (both planning and execution), and generate game improvement suggestions through the voice of the customers.

 

Responsibilities

  1. Assist customers with inquiries and issues relating to the game’s service
  2. Develop and maintain customer/player relations in and outside the game
  3. Monitor and maintain an in-game administrative presence and enforce game policies and rules of conduct
  4. Be an informative resource for the company’s user base
  5. Monitor networking and game functionality with the use of in-house tools
  6. Collect, investigate, and process various data regarding in-game issues, exploits and bugs
  7. Help brainstorm, create, plan and execute in-game events and future content for the game
  8. Work closely with project members to ensure milestones are met in a timely manner
  9. Other duties as assigned

 

Requirements:

  1. 2+ years of experience in a Game Master or Customer Service role within the game industry.
  2. Ability to effectively communicate information and ideas in written and verbal format.
  3. Fluent English in both written and verbal communication skills.
  4. Additional languages are a plus, in particular (Portuguese, German, French, and/or Spanish).
  5. Proficient computer skills (troubleshooting, MS Office products, basic networking)
  6. Passion for mobile games and in-depth knowledge of the gaming communities in general.
  7. The position is for in-office employment at the Kakao Games EU office located in Amstelveen, Netherlands.



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