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Community Manager - Trains

2020-1334

Dovetail Games

Negotiable

Chatham, United Kingdom

United Kingdom

Business Operations and Analytics

ASAP

16/04/2020

15/06/2020

Mid-Senior Level

Permanent | Full Time

No

Overview

At Dovetail Games we are passionate about empowering our people to build beautiful worlds, craft breath-taking games and do the best work of their career to deliver our vision: “By Enthusiasts, For Enthusiasts”.

We recently moved into a brand new river-front studio in the heart of the Historic Dockyard in Kent, UK. We are growing fast, developing our games using cutting-edge technology and delivering these on multiple platforms: PC, PlayStation 4 and Xbox One.

We are looking for a Community Manager to join our team, working Train Simulator and Train Sim World. Reporting into the Trains Business Director, you will manage Dovetail Games' communities to a high standard, keeping them up to date with engaging content to attract, inform and retain our consumer base.

Responsibilities

  • Set up and run regular livestreams (Twitch, Mixer, YouTube)
  • Manage and proactively post across our own community channels (Facebook, Twitter, Instagram, YouTube, Forums)
  • Join discussion with other communities (Steam, Discord, Reddit)
  • Run outreach programs and creative collaboration with content creators
  • Daily engagement across all community channels
  • Drive forward content planning with monthly social calendars
  • Share community feedback and developments with the business
  • Record, analyse and report quantitative and qualitative data to shape future campaigns
  • Develop strategies to improve user experience and build our comunity



  • Person Specifications

  • Proven experience of managing console game communities
  • Knowledge of the game streaming and video creation space
  • Experience with CMS publishing tools is beneficial
  • Experience managing and creating content plans
  • Strong knowledge of social media management tools, digital media platforms and relevant trends to incorporate these into campaigns
  • Fluent in English, speaking and writing, with impeccable writing and proofreading skills
  • Second language is beneficial (German/French)
  • Knowledge of train simulation and/or trains is very beneficial
  • Excellent customer service
  • A passion for video games, and in-depth industry knowledge
  • A degree, or equivalent experience, in a relevant subject
  • Strong analytical skills


  • About Dovetail Games

    We are committed to promoting equal opportunities and diversity, and all applicants will be considered on their merit, qualifications, competence and talent regardless of any protected characteristics.

  • You will have a direct and significant impact on the future of our games
  • You'll experience an environment where you will be challenged but supported
  • We have an industry leading work-life balance
  • We are developing games across multiple platforms using cutting edge technology
  • Competitive salary and benefits
  • Pension scheme
  • Eye-care vouchers
  • Free parking
  • Free fruit, tea & coffee and a stocked pantry
  • Access to funded fitness events and health checks.
  • Regular social and sporting activities, including charity fundraising.




  • Keep Calm and waka waka...