You are using the web browser we don't support. Please upgrade or use a different browser to improve your experience.
"icon arrow top"

Community Manager - Part Time

483/6043/137703

Goodgame Studios

Negotiable

Hamburg, Germany

Germany

Community Management

ASAP

24/04/2020

23/06/2020

Not Selected

Permanent | Part Time

No

Goodgame Studios is a leading free-to-play, online games development company. We operate across web and mobile platforms and cater to over 400 million registered users worldwide. With a rich talent pool of employees from more than 40 nations, we are among the largest German employers in the gaming software industry. Our aim is clear: We want to entertain millions of players around the world with our games, therefore we joined the Stillfront Group AB in 2018. Stillfront Group AB is a group of independent creators, publishers and distributors of digital games - with a vision to become the leading group of indie game creators and publishers.

At New Moon Production we specialise in game development for both mobile and web. 
We are looking for a Community Manager (all genders) to kick ass engaging and supporting our player community! You will be working in a small, but highly motivated team to support this Goodgame Brand in the mobile market. 

As a Community Manager (all genders) you will deal with questions and problems from our players. You are the voice of the company and also the first point of contact for our player community. 

YOUR JOB:

  • Be on hand to advise and help our players in case of questions and problems
  • Get to know our games inside out so you can answer any questions from our player community
  • Respond to player questions by quickly and efficiently finding solutions to technical problems and bugs
  • Work in close cooperation with other departments: give feedback to our game designers and report bugs to colleagues in the live bug analysis department
  • Your goal: Encourage player loyalty by providing our players with outstanding service

YOUR PROFILE:

  • Native-speaker level knowledge of English; knowledge of German and other languages is an advantage but not a requirement
  • You are open, friendly and a genuine team player
  • Ability to retain an overview of the situation even when there are lots of customer inquiries to deal with
  • Some professional experience in customer contact (preferably online, or in catering, retail, hotel industry, etc.)
  • Ideally you are a gamer yourself and are passionate about games
  • Nice to have: You have experience of the STEAM platform and its Early Access programme
  • A valid work and residence permit is required prior to commencement of employment

WE OFFER:

  • Your professional growth is important to us. We provide agile structures, flat hierarchies, and ongoing training opportunities
  • Results-oriented teamwork that values employee contribution
  • A positive work-life balance
  • Leading technology and analysis opportunities that give you the freedom to innovate

During this difficult time of the Covid-19 pandemic, the safety of our employees and everyone else is of utmost importance to us which is why we switched to a solely virtual recruiting process for the time being. We are still hiring and happy to receive your application in English (cover letter, CV, references, degree)! #Stayhome #Stayhealthy

Your contact person for this job offer is Patrick Corts.

Goodgame Studios is an equal opportunity employer. We encourage and support diversity and welcome all qualified applications



Keep Calm and waka waka...